Saturday, June 23, 2007

Hostgator - is this a sign from above?

I have had a reseller account with hostgator for several years and I have been relatively happy with the service. I have a side business doing web design and I resell hosting to several small businesses and one of my clients is a real pain in the neck. He would notice the minute his email would go down for 2 seconds and call me obsessively. A few years ago there were email outages on a regular basis ...nothing major ...but this one client would always be very put out by it all. Anyway, fast forward to today.....I'm moving across the country and thought it would be a great excuse to get rid of this particular pain in the neck client even though hostgator has had no problems for about a year and it has been pretty painless.

I've got to say, Hostgator has been absolutely impossible to work with. Moving this host (from my reseller account to a new account set up also at hostgator) has forced me up the food chain to "adminstrator support" which means no phone, no chat, just email correspondence. The kicker is that I have to wait 24 hours between each email. It goes like this:
I email hostgator
24 looooooong hours later hostgator responds with a lame question like: this is going to cost $10.00 is that okay?
I respond to hostgator in 2 minutes flat
24 looooooong hours later hours later hostgator responds.

In addition, I don't think I have ever experienced this much miscommunication and bumblings in my life!! They just now emailed me to tell me that all my files were running on my domain. LIKE DUH!! ...the ticket was to MOVE the files to a NEW domain. I guess they didn't get that part....where they still don't work.

Anyway, I have the month of July off I spend the month, finding a new host and moving 50 or so sites/domains over to the new host? That is NOT how I want to LIVE MY LIFE!! I'm am stomping my feet like a teenager!!

However, I feel like if there were ever a truly serious problem with my sites and I was stuck in this email 24 hour response time hell, I would totally blow a gasket.

Feel free to leave me host suggestions in the comments. (with affiliate links if you like)

Saturday, June 09, 2007

need to update

I haven't updated lately but not a lot new in my online life. I learned one lesson however!! ...which I will share with you all. I was approached to host a video on one of my blogs by the Sundance channel (their new "Green" channel) ...they even said 'exclusive use' ...I'm always up for that ...but I didn't really see much increase in traffic for my effort and man!! ...did I burn through bandwith! Yikes! I had to upgrade my hostgator account (which was easy) but now I am paying $15.00 more a month than I did. Hopefully my traffic will skyrocket all over my sites and this increased bandwidth will be used every month!! : ) I resell hosting cause I do web design for many small businesses I've got my hosting costs pretty covered ...but STILL!!

Other than is just a battle for "time" ..maybe that should be "TIME" to work on my sites keep them interesting and keep the traffic building and do promotion and keep up with learning new things. I did purchase [aff link seoelite] or [non-aff link seoelite] which has some great tutorials attached to it. I'll post a more thorough review a bit later when I have used it a bit more. I hope to use the product to learn new ideas to beat some of my competition.

I will be leaving Boston at the beginning of July and do not have a place to live in San Diego until the beginning of August and hope to spend that month developing some new sites to increase my online earnings.